Editor's Note: The world of business focuses on the success, the learnings, and the growth they've achieved. Yet, no one talks about the failures, the hardship, or the process that led to the success. Today's blog is written by one of our Sales Development Reps (SDRs), Carolyn Nangle. She shares her personal story of being in sales and what it took for her to turn her failure into success. She shares her perspective on growth, working and making her mark.
I want to tell you about my best day working at Imagine. My best day at Imagine was the day I almost got fired. It was also the day I was ready to quit. I was so fed up. I was fed up with the work, with my own performance, with my boss, Doug Davidoff. (Some readers may have heard of him.) I was ready to be done at Imagine, and Imagine was ready to be done with me. Doug and I had a heated call that morning, and no one pulled punches. I was told I’d have the night to think things over and we’d meet again at the end of the next day. It was a tense exchange, and didn’t bode well for my future at Imagine. I guess, to give some context, I should back up a little bit.
Before I came to Imagine, I worked in the service industry as a server and a bartender for a decade, so I come from a background of providing exemplary customer service. In that context, the more information you have, the easier it is to provide that high-level service. My favorite bar regular, Roy, used to come in for lunch on weekdays. He had an iced tea, no lemon, and a salad with no tomato. The first time I served Roy, of course, I didn’t know all of this. I simply took the order and brought it out. After a few weekday lunches, however, I realized that Roy was a creature of habit. Soon enough, armed with more information, I was able to have Roy’s tea waiting at the bar when he walked in the door. I was able to give him the best service possible, because I had enough relevant information to do so.
Suffice to say, I came to Imagine with a lot of experience helping people and a lot of experience being really, really nice--even to the jerks. But I had absolutely zero experience selling anything. I never even tried to upsell people on appetizers. This fact didn’t need to handicap my ability to learn and to sell, but it did. I wore my fear like a cloak made of lead. The fear that everyone would see through me, that they would know immediately that I didn’t know what I was talking about weighed on me constantly. I dragged it into every call I made.