I was talking with the VP sales with a prospect recently, asking how they managed their funnel. His answer struck me as I realized that his thought process is both very common, and a core reason for the lack of alignment between sales and marketing, as well as a major barrier to creating predictable, sustainable and scalable sales growth.
His response to me was, “It depends which funnel you’re talking about.” He then went on to explain how they viewed their “marketing” funnel and their “sales” funnel.
“NO!!” I thought. That’s the problem. You can’t have two funnels. To create predictable sales growth you must fully integrate and align your marketing and sales functions to create one seamless, holistic process.
Unmanaged, there is a major chasm between the marketing and sales functions. This is especially true when dealing with the complex sale that is typically associated with B2B sales.
The fundamental problem is that marketing tends to end their job too early and sales picks up things too late. The crucial link between what most people think of as marketing and sales is missing, and the only way to ensure that it’s not missing for you is to unify the funnel.
The Missing Link
Too often marketing thinks of leads (if they think of leads) as people who have demonstrated an interest in something the company is doing. If the process isn’t closely managed by an effective service level agreement, marketing doesn’t see much of a difference between a lead who is expressing an interest in making a purchase decision in the next 30 days, and one who downloads a white paper. They both get passed to sales as “leads.”
Salespeople, on the other hand, tend to view leads through the singular prism of what I like to call “order-ready leads.” In their world the only good lead is one who has the PO number ready when the salesperson makes their initial call.
This disconnect creates a lot of friction and makes it impossible to build a scalable sales growth machine. Consider (source: Gleastner Research):
- Only 25% of leads you create will be purchasing within the next 12 months; 75% need to be nurtured and developed. As a side note, just because they’re going to buy something in the next 12 months, doesn’t mean they’re ready to buy from you.
- Between 71-89% of the traffic you get to your website isn’t thinking about buying anything. They simply trying to find helpful information to answer a question or to an address a problem.
If your sales and marketing processes aren’t fully aligned and integrated, you’ll miss the highest value opportunities out there – those that haven’t already decided what they want.
A study done by The Aberdeen Group found that companies that had highly aligned sales and marketing organizations achieved, on average, a 32% year-over-year revenue growth; while their less aligned competitors saw a 7% decrease in revenue.
Aligning The Funnel
Creating a single funnel isn’t complicated. There are only four parts to the funnel:
By combining an effective strategy with a clearly defined process you’ll gain the leverage you need to build the sales momentum needed to accelerate growth, and to make the process of growing easier and easier.